Delivery & Return Policy

SHIPPING POLICY

 

We are currently ship our product all over Indonesia. Shipping fees and duration may varied depends on the destination of the shipping.

 

We use JNE and J&T as main shipping couriers. On a special request we accept shipment by Go-Send. There are few things that can cause any delay from expedition side such as overload, clash with holiday, incomplete address, etc.

 

Shipment schedule is Monday to Friday from 9 am - 5 pm with latest time to transfer at 3 pm. Order and transfer that come up beyond the shipping schedule will be processed in the next day. We don't do shipment on weekend and national holiday.

Return & Exchange

 

All items are not refundable. We accept returns and exchanges on a case by case basis with subject to availability. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tag still attached. We require a receipt or proof of purchase. We only replace items if they are defective or damaged.

 

Our policy lasts 5 days since the package received. If 5 days have gone by since the items receive, unfortunately, we can’t offer you a refund or exchange. 

 

To return your product, you should mail us to hello.mardis@gmail.com and send your item to Jl Kompleks Garuda 3A Pasar Minggu, Jakarta, Jakarta 12740, Indonesia. 

 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

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